Support

Email support@2minrecap.com. We read every message and usually reply within two working days. Include the browser version, what you clicked and what you expected. For a broken summary, send the video's link.

Never send your OpenAI API key or your password. We will never ask for them.

Common fixes

The 2-Min Recap button doesn't show on thumbnails

  • Reload the YouTube tab.
  • Open chrome://extensions and check that 2-Min Recap is on and has access to youtube.com.
  • Update the extension and Chrome. YouTube changes its pages often, and we ship fixes for that.
  • Still nothing? Email us the link of the page. A YouTube change on a page type is something we can fix quickly.

"No transcript" or the summary fails

A summary needs a transcript. If the creator turned captions off, or the video is a live stream or very new, YouTube may not have one yet. Try again later. A failed attempt doesn't use up your daily summaries.

I can't sign in

  • Click the 2-Min Recap icon in the Chrome toolbar, then Sign in with Google.
  • Allow the Google sign-in window. A pop-up blocker or a closed window cancels it.
  • Choose the Google account you want. We only receive your email address and account id.

I reached my daily limit

Free accounts get 3 summaries a day. The limit resets at your local midnight, and the extension shows when. Plus raises it to 150 a day.

My plan didn't update after I paid

It usually updates within a few seconds. Reload the extension's settings page or sign out and in again. If it still shows Free after a few minutes, email us the address on your account.

Manage or cancel my subscription

Go to your account page, then manage billing. You can cancel, switch between monthly and yearly, update your card and download invoices there.

Delete my account

Use Settings, then Delete account in the extension, or the account page. Deleting cancels a Plus subscription immediately, with no refund for the rest of the period. See the privacy policy for exactly what is removed.

Other questions

Read the FAQ, the privacy policy and the terms.